Queuing System
Tidal Queue management system empowers you to serve customers quickly and efficiently. Today’s customers want to engage with your business anywhere and at any time. Virtual queuing and virtual ticket systems allow people to join a line for your services through their mobile device, while digital signage, kiosks, and wayfinding solutions streamline their on-site experience,Simple solution without ticket to organize people standing in line. The central LCD shows the next available counter number, apart from the calling time it works as an advertising possibility.
Tidel Queue (Call Forward)
Besides the usual Tidal ticket-based queue management systems we offer now our new call forward system client Call-up that offers a perfect solution for locations where the customers are waiting in the queue and they are directed to the next available position at their turn,By pressing the calling unit, the teller sends his counter number onto the LCD screen. Customers are standing in the queue in front of the counters, looking at the central LCD screen, on which advertisement is shown. When the next counter number appears, the customer can walk to this calling counter,Our powerful queue management software facilitates a seamless customer journey by providing different solutions ranging from Virtual and Linear queuing systems to appointment booking options and a more sophisticated method like queue management mobile app.
Tidal Reports, Dashboards & Predictive Analysis
Managers access real time business intelligence reports and dashboards through a centralized reporting system,Spectra, Tidal queue’s live reporting system and manager dashboards are integrated with the different facets of the queue management system thus they form a complete business intelligence module. Tidal is a complete enterprise solution that is capable of extracting comprehensive insights in terms of customer flows,staff performance, service area efficiency etc,Transform to smart branches that are easy to monitor and control with Tidal’s advanced Business Intelligence system. The solution simplifies the management of all your branches and devices by granting you access from your head office, offering you all insights and analytics you need to enhance performance, increase customer satisfaction, and ensure the best utilization of your resources.
