At TIDAL Information Systems, we are committed to protecting the privacy of our clients' data and visitors to our website. This Privacy Policy explains how we collect, use, and safeguard personal and corporate information when you use our website or contact us for our technology services and software solutions.
1. Data We Collect
We collect data that you voluntarily provide when using our website, including but not limited to:
- Contact Information: Full name, business email address, mobile number, and organization name.
- Interest Data: Information related to the technology solutions you inquire about (such as ERP, HRMS, SSO systems, and others).
- Automatic Technical Data: When you visit our website, we may automatically collect standard information such as your Internet Protocol (IP) address, browser type, and general information about how you interact with the website.
2. How We Use Your Data
We use the data we collect for the following purposes:
- Processing your requests and scheduling consultative sessions or product demonstrations.
- Providing technical support and responding to your inquiries.
- Sending updates about our services, or offers that may be relevant to your organization (you may unsubscribe at any time).
- Improving our website performance, enhancing user experience, and securing our platforms.
3. Third-Party Data Sharing
We do not sell or rent your data to any external parties. We may share your information only with certified and trusted service providers (such as secure hosting partners or internal operations management system providers) who assist us in operating our business and delivering our services. These parties are contractually bound to maintain the confidentiality and security of your data and are prohibited from using it for any other purposes.
4. Data Storage & Protection
Your data is stored on secure cloud servers that comply with the highest internationally and regionally recognized encryption and protection standards. We implement rigorous technical and administrative measures to prevent unauthorized access, data loss, or data breaches, ensuring business continuity and information security.
5. Data Retention
We retain personal and corporate information only for as long as necessary to fulfill the purposes outlined in this policy, or to comply with applicable regulatory and legal requirements. Once data is no longer needed, it is securely disposed of or anonymized.
6. Your Rights
Under applicable data protection laws, you have the right to:
- Request access to the data we hold about you.
- Request correction of any inaccurate data.
- Request deletion of your data (subject to applicable legal obligations).
- Withdraw your consent for the use of data for marketing purposes.
7. Contact Us
If you have any questions or requests regarding our Privacy Policy, please reach out to us through the following channels:
Cairo Branch
5th Settlement, 7th District, Villa 101.
Riyadh Branch
Al Olaya District 6833, Riyadh, Kingdom of Saudi Arabia.