Project Details
challenge
- Congestion and overcrowding at service points.
- Poor manual queue organization.
- Slow service delivery.
- Lack of a clear and organized user experience.
solution
- Issuing smart tickets with the beneficiary's name and number.
- Visual display via directed screens.
- Automated call to organize the role.
- Control panel for employees to manage queues.
- Instant service evaluation system.
- Integration with booking systems and applications.
- High flexibility for customization by region.
results
- Reduce congestion and improve flow.
- Accelerate service delivery.
- Improve the beneficiary experience.
- Improving operating efficiency within the facility.
-Summary
The Tidalsystem contributes to transforming queue management from a random process into an organized and intelligent digital experience that enhances beneficiary satisfaction and raises the efficiency of service agencies.
